Shipping Rates and Policies
We cannot guarantee that your shipment will arrive on any particular date, such as before Christmas. We will process and ship your order within 1 day of you placing it. However the COVID pandemic and other circumstances have caused many delays in shipping this year, and we anicipate that the holiday season will likely have additional delays. We encourage you to shop early to avoid delays.
We are now offering local delivery for a flat rate of $2.00. Deliveries are going out twice a week. They will usually be delivered onTuesday and Saturday from 3-6 pm. However, these days and times may get adjusted based on volume of orders and staff availability. If no one is home, deliveries will be left at your door unless you contact us with other instructions.
When will my Delivery arrive?
It may take about 1-3 days for your delivery to arrive, as I am trying to do them efficiently and group them by region. Same day delivery may happen, but is not guaranteed. The further from downtown you are, the more likely that it will take a little longer for me to get to your area. If you are hoping to get it by a certain date, say, a birthday, pelase add that to the notes during checkout and I will do my best to accomodate you. Thank you for your patience.
Where do you Deliver to?
Delivery area is within 12 miles of Downtown Ithaca, including nearby towns like Brooktondale, Lansing, Varna, Freeville, Trumansburg and Newfield. If your house is a little tricky to find, please include directions to help me out.
Pickup at the Door
You can pick your order up at the front door of the store anytime during our store hours. You can call ahead if you prefer not to enter the store and we will pass your order out to you with minimal contact.
There are three new curbside pickup locations for the Commons. They are located at each end - Cayuga St, Aurora St and Tioga St and ar marked with signs. You can call us from your car at any of those locations and we can bring your order out to you. Pickup hours are the same as our store hours.
Order Processing and Shipping
Right now we are offering standard shipping only, which in most cases will be Priority Mail through the US Post Office. We cannot offer express or overnight delivery. We can ship anywhere in the contiguous 48 States. We cannot ship to Canada.
Changes to Checkout Shipping Rates
We reserve the right to review all shipping charges prior to shipping any online order. In rare cases, if higher adjusted shipping fees are needed, we will contact you prior to completing your order to obtain your approval for the higher shipping rates. This has happened only once so far, in the case of a very large order going to the West Coast. Please note that some oversize items are not available for shipping. If you purchase one of these items, you must select local delivery or pickup.
One Business Day Processing on Most Orders