Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:

  • Any toy item in its original condition

  • Damaged/Incorrect items

We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic Gift Certificate.

BEFORE PURCHASE:

Please reach out to us here if you have any questions before you make a purchase.  We want to help you find the right toy for the right person.  We also recommend checking with the kid or their parents, using the "share" button on any items you're thinking of.  Or encourage them to make a Wish List - that way you know you are getting them what they want & need.

AFTER SUBMITTING PURCHASE:

We do not guarantee that we can cancel or modify your order after you submit it, but if you contact us quickly enough, we may be able to help you out.  For fastest results, call us by phone during business hours.

AFTER PACKAGE ARRIVES:

Carefuly inspect the package and its contents to see that it matches your order and your pack slip.  Please save your pack slip. It serves as your receipt if you need to return or exchange an item.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our store to your house. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual toy damaged during shipping.

HOW TO MAKE A RETURN:

  1. Wrap the package securely. Use the original packing material, if possible.

  2. Mail the package to the address listed above.

  3. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

  4. Once we receive your item, we'll send you confirmation via e-mail.

  5. We'll process your return/exchange within 7-10 days after receipt of your package.

  6. For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our store.

  7. Please allow two billing cycles for the credit to appear on your credit card statement.

  8. Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the pack slip..

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

DAMAGED/INCORRECT ITEMS

If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges). 

IN-STORE RETURN:

You may also return items to our store.  Simply bring along the pack slip as your receipt.